Donna has been in the insurance business for over 35 years. She was licensed in 1992 and has obtained the Certified Insurance Counselor designation from the National Institute for Insurance Research and Education in 1993 and the Certified Risk Manager designation in 2016. A seasoned commercial lines insurance agent that knows what she knows and knows what she doesn't know so she can get the correct answer to insurance questions. On the brick-and-mortar side of the independent agency system for most of her career, she is happy to see the changes in the insurance industry. Modernizing the slow, antiquated processes for commercial insurance quoting and being a part of Insurance Advisor is more enjoyable because of this. She only wishes that it happened 20 years ago!